1. How can I unsubscribe from Playono?
1: Via text/sms: You are able to opt-out at any time by sending 'C PW' to 1111. You will be unsubscribed immediately.
2: Via e-mail: You are able to send an e-mail containing the phone number that needs to be unsubscribed to ae@playono.com
2. How can I sign up for Playono?
If you surf the Internet, you can come across all the offers you want. After registration, you will have full access to our portal.
3. I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a link to the website address for more information on the service.
4. I did not subscribe to this service, why am I receiving messages?
We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember subscribing to the service. Be careful when lending your mobile phone to people. The subscription is only activated when you have initiated it.
5. My under aged child has subscribed to the service?
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'C PW' to 1111. For other methods of unsubscribing, see question 1.